Practice like a pro before every customer interaction.
Select your practice mode, enter your details, and begin AI-powered sessions. Your trainer sees your progress and scores daily.
🎓 New Hire Training — For agents in their NHT batch period
⭐ Production Practice — For tenured agents sharpening their skills
⭐ Production standard: 85% pass mark. This session is designed for experienced agents — scenarios are challenging and scoring is stricter. Your performance data goes to your team leader.
📋 Session data: My practice transcripts and QA scores will be shared with my training team to support my learning. No data is shared with external parties.
🤖 Chat AI processing: Chat practice messages are processed by Anthropic API to power AI customer responses and generate QA scores. Anthropic does not retain or train on API data per their privacy policy.
🎙️ Voice processing: Voice practice sessions are processed by ElevenLabs in Zero Retention Mode — no voice audio or conversation content is stored.
💾 Local storage: All session reports are saved to your local machine only. No personal data is stored on external servers beyond the duration of each API request.
🎓
NHT BATCH PRACTICE
New Hire Training · Pass mark: 70%
Pass: 70%
Ready to practice,
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——0 sessions
Choose your practice mode
🎙️
Voice Practice
Have a live voice conversation with an AI customer. Mirrors a real interaction — tone, pace, objection handling, emotional control.
5 Min · Live CallAI QA Scored
💬
Chat Practice
Handle a customer issue over text. Focus on written communication, resolution flow, policy accuracy, and professional tone.
5 Min · Text ChatAI QA Scored
Select a customer persona — or let Ira pick one
✨ Persona Generator
Upload a QA report or chat transcript — Ira generates 5 customer personas from real failure patterns
⚡ Ira will analyse your document and generate 5 customer personas targeting the specific failure patterns and fatal QA issues found. Each persona will have a full name, scenario, system prompt, and voice configuration — ready to use immediately.
📌 Generated personas are added alongside your existing 6 default personas — nothing is replaced or deleted.
Analysing your document…
Reading failure patterns and fatal QA issues…
Generated Personas — Review and Add
These will be added alongside your 6 default personas — nothing is removed.
Chat Practice · Active
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5:00
Remaining
Customer Briefing — Read before you begin
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Voice Practice · Active
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Remaining
Customer Briefing — Read this before pressing Start Call
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Your AI customer is ready. Press the orb to begin the call. You must speak first — the customer waits up to 10 seconds for your greeting.
⏳ Ready — Press orb to start
Press to start call
✅
Session Complete
Well done!
Your QA scorecard is ready below.
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Total Duration
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Session Type
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Persona
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Sessions Today
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Session Duration
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📋
Allocated Time
5 minutes (300 seconds)
How Session Ended
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QA Scorecard
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/ 100
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Pass mark: 70%
⛔ Fatal Errors Detected
Generating QA score…
💡 Ira's Coaching Notes
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Session Transcript
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✅
Report auto-saved — your session report is downloading automatically. If a save dialog appeared, choose your shared training folder and click Save. To skip the dialog permanently: Chrome Settings → Downloads → turn off "Ask where to save each file".
🔐
Trainer Panel
Enter your trainer PIN to access batch settings and reports.
Incorrect PIN. Please try again.
📋 Trainer Panel
Batch reference and session reports
Batch Information
Client
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Account
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Session Duration
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Pass Mark
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Your Details
This is the only field you can edit. All other settings are managed by LokLearning.
These are the customer personas your agents will practise with. Use this as a reference when briefing your batch before sessions.
These are the parameters Ira evaluates in every chat session. Use this to coach agents on what to focus on before and after practice.
Pass Mark: 70% — Agents must score above this to be marked Certification Ready. Parameters marked FATAL result in automatic failure if missed.
Session Data
Export all session records from this browser as a CSV file. Open in Excel and save to your designated records folder.
Sessions recorded today: 0
Data is stored on this machine only. Export regularly to preserve records.
Import Configuration
If LokLearning has sent you an updated configuration file, import it here.
DEMO DATA
🏆 Agent Leaderboard
👩🏫 Trainer Leaderboard
🔥 QA Parameter Performance — Batch Average
📊 Batch Comparison
🎭 Persona Usage — Difficulty Split
⚠️ Agents With No Practice Today
Powered by Ira · LokLearning · loklearning.in
Scoring your session…
Ira is reading your transcript and evaluating against the QA parameters. This takes about 10 seconds.