⚡ Ira will analyse your document and generate 5 customer personas targeting the specific failure patterns and fatal QA issues found. Each persona will have a full name, scenario, system prompt, and voice configuration — ready to use immediately.
📌 Generated personas are added alongside your existing 6 default personas — nothing is replaced or deleted.
Analysing your document…
Reading failure patterns and fatal QA issues…
Generated Personas — Review and Add
These will be added alongside your 6 default personas — nothing is removed.
Chat Practice · Briefing
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5:00
Remaining
Customer Briefing — Read before you begin
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Ready to begin?
Read the briefing above carefully. When you start, the timer and CRM will activate — just like a real call.
🖥️
CRM will open when you start the session
Voice Practice · Briefing
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Remaining
Customer Briefing — Read before you begin
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Press the orb to connect the call. You must speak first — the customer waits up to 10 seconds for your greeting.
⏳ Ready — Press orb to start
Press to start call
CRM System
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📋 Connect call to load case
📞
Press the orb to connect
CRM data will load automatically when the call connects
✅
Session Complete
Well done!
Your QA scorecard is ready below.
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Total Duration
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Session Type
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Persona
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Sessions Today
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Session Duration
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📋
Allocated Time
5 minutes (300 seconds)
How Session Ended
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QA Scorecard
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/ 100
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Pass mark: 70%
⛔ Fatal Errors Detected
Generating QA score…
💡 Ira's Coaching Notes
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🎯
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Session Transcript
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✅
Report auto-saved — your session report is downloading automatically. If a save dialog appeared, choose your shared training folder and click Save. To skip the dialog permanently: Chrome Settings → Downloads → turn off "Ask where to save each file".
🔐
Trainer Panel
LokLearning · Quick Commerce CS
Incorrect credentials. Please try again.
📋 Trainer Panel
Batch reference and session reports
Batch Information
Client
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Account
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Session Duration
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Pass Mark
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Your Details
This is the only field you can edit. All other settings are managed by LokLearning.
These are the customer personas your agents will practise with. Use this as a reference when briefing your batch before sessions.
These are the parameters Ira evaluates in every chat session. Use this to coach agents on what to focus on before and after practice.
📋 New QA parameters detected from your uploaded QA Report
Ira has extracted the following parameters from your QA report. Review and confirm to replace the current QA guide, or discard to keep the existing setup.
Pass Mark: 70% — Agents must score above this to be marked Certification Ready. Parameters marked FATAL result in automatic failure if missed.
Session Data
Export all session records from this browser as a CSV file. Open in Excel and save to your designated records folder.
Sessions recorded today: 0
Data is stored on this machine only. Export regularly to preserve records.
Import Configuration
If LokLearning has sent you an updated configuration file, import it here.
DEMO DATA
🏆 Agent Leaderboard
👩🏫 Trainer Leaderboard
🔥 QA Parameter Performance — Batch Average
📊 Batch Comparison
🎭 Persona Usage — Difficulty Split
⚠️ Agents With No Practice Today
Upload Client Documents — Max 10MB per file
📋
QA Report
CSV only
No file uploaded
⚠️ Save your QA report as CSV before uploading. Excel (.xlsx) files cannot be read for QA parameter extraction.
😔
DSAT / CSAT Report
CSV preferred · Excel (.xlsx) accepted
No file uploaded
ℹ️ CSV files are processed faster. If uploading Excel, ensure the first row has column headers.
📖
SOP Document
Word (.docx) or PDF
No file uploaded
ℹ️ Include resolution steps, escalation matrix, and policy guidelines for best results.
📞
Call Volume Report
CSV preferred · Excel (.xlsx) accepted
No file uploaded
ℹ️ Used to identify high-volume issue categories and prioritise persona difficulty.
🖥️
CRM Screen Reference
Word (.docx) or PDF
No file uploaded
ℹ️ Compile multiple CRM screenshots into one Word doc or PDF — one screen per page. Ira will extract all visible field labels.
✅ CRM document processed — fields extracted
Ira is analysing your documents…
Claude is extracting issues, generating case files and personas. This takes ~30 seconds.
ℹ️ Upload at least a QA Report or DSAT Report to trigger extraction. Ira will cross-reference all uploaded documents and generate draft case files for your review. Uploading a new version of any document triggers incremental diff detection.
⚠️ Changes detected in new document upload
0 draft case files awaiting review
📂
No draft cases yet
Upload documents in the Documents tab to generate case files.
Case Title
Issue Type
Attempts
Avg Score
Probing
Data Acc.
SOP
Soft Skills
Fatal Errors
Decoy Traps Hit
Completion
Click "Load Report" to fetch case analytics data.
Recent Sessions (Including Guest)
Total Sessions:—
Demo Guests:—
Real Agents:—
Agent
Type
Score
Channel
Date
Click "Refresh Sessions" to fetch guest session data.
Powered by Ira · LokLearning · loklearning.in
Scoring your session…
Ira is reading your transcript and evaluating against the QA parameters. This takes about 10 seconds.